Macy’s charges debit cards twice
This is a Frugalista public service announcement: On the Saturday before Christmas, Macy’s debited some cards twice on accident.
From a Dallas Morning News article:
Macy’s Inc. spokesman Ed Smith said a "very small number" of customers were affected, but he didn’t know exact figures.
"Macy’s had a system issue on Saturday, Dec. 20, from 1 to 2:45 p.m. at stores in Macy’s Central and East divisions, which may have caused multiple debits to some customers’ checking accounts," he said. "The problem has been identified and corrected."
Macy’s Central division, which includes Texas, has 236 stores in 18 states in the South and Midwest. The East division operates 253 stores in 20 states and the District of Columbia.
Mr. Smith said Macy’s "has communicated with customers’ banks. The banks will credit customers’ checking accounts."
The glitch affected only debit cards and not credit cards, Mr. Smith said.
Yikes! I check my bank account online about once a day. But I never check those paper statements. I need to check the paper statements,too. Who knows what lurks?
Do you check your credit or debit card statements? Have you ever had an account compromised by a business? What happened?
7 Responses to Macy’s charges debit cards twice
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Back in the late 90s (am I dating myself), I had a retailer withdraw money twice (I’d used a debit card) for an expensive item. This caused me quite the headache (bounced check fees, etc.). Since then, I use my credit card almost exclusively, only using my debit card to withdraw money from the ATM.
I use MS Money and it downloads my credit card transactions for me. I take a quick check a couple of times a week to make sure nothing is awry.
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Oh no these are not mistakes that anyone can afford right now. These major retailers really need to insure customers that their money is safe or otherwise risk loosing business.
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Wow – I won’t go there any time soon, and if I do, I’ll write a check! No more credit cards for me!
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I don’t EVEN get the paper statements anymore.
I check my account online about once a day, and don’t keep a register.
Since I have the “keep the change program” I can tell you almost to the penny, by memory how much should be in my account. ( this program rounds up your purchase to the next dollar….and puts the difference into a savings account)
This happened once to me, several years ago,( before I became more responsible) in PHX AZ at a Walmart. The only was I knew about it was from tv…..so thank you for letting your readers know about this….
The only way I knew to look
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I have a question. If you check your bank accounts online once a day, why would you need to check your monthly bank statement?
The statement doesn’t have anything my online account isn’t telling me. And the online account is more up-to-date. If I charge or debit something using my bank card I can see it IMMEDIATELY by checking my account on my mobile or when I get to a computer. So if I buy lunch by the time I get back to my desk it is showing as a pending transaction.
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Savvy: You didn’t date yourself. You were just a 12-year-old with a debit card. You were advanced!
Nicki: I agree!
GLM: Yes, this wasn’t Macy’s finest hour.
Jeanine: You’re welcome! Thanks for commenting!
Tiffany: I just think it wouldn’t hurt to double check. Can’t trust it!
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Thanks for the great info Frugalista.
I have never had an account compromised by a business, but I will keep an eye out for such shenanigans.
savvy